While communicating isn’t easiest thing in the world, it’s inarguably one of the most important. Communication skills are especially useful when working with a recruiter to find skilled healthcare employees. Not only does communicating clearly and openly create a better working relationship, it’s also more likely to end in them finding you a job!


Poor communication – on either side of the partnership – can result in, well, no results!


Working with a healthcare recruitment agency offers indispensable value to businesses looking for new employees – especially when trying to fill specialized, hard-to-fill rural healthcare roles like the ones we work with at Radius Staffing Solutions. In either case, communication is key to achieving the best ends possible.


The first thing you need to know is that a successful outcome demands a two-way street. Recruiters will do their everything they can to place top talent, while hiring managers can help the process by doing their part as well!


Here are a few ways to keep communication at the top of your success list:


Set Expectations Right from the Start


It might sound obvious, but letting the recruiter know exactly what you are looking for right from the get-go is very important. This can be in regard to your contract, the new hire, or even follow-up expectations.


Every healthcare facility has different needs, so a good healthcare recruitment agency knows that the recruiting process will require adjusting from client to client.


It’s a good idea to establish your facility’s particular interview path with the recruiter before the sourcing process even begins. This enables your recruiters to communicate next steps to prospective candidates and keep them engaged.


In a candidate driven market, people are going to expect details on next steps. If a healthcare worker can see that their potential new employer is organized and communicative, it can help to engender trust and respect right out of the gate. In other words, setting up your processes helps recruiters incentivize candidates to move forward.


Working with a recruiter


Another important method of ensuring that you’re being matched with the best possible candidates is to market your healthcare facility properly. During the hiring process, your recruiter will be your businesses’ brand rep, so you want to equip them with as much material as possible!


Make sure your recruiter knows about everything wonderful that your facility has to offer. For example, inform them about the type of employment culture that can be expected, and perks of the surrounding town. Let them know why you love working there, and what the patients are like! Anything and everything that could be important for a new hire to know should be communicated. This enables your recruiter to find the best possible fit for each party involved.


If the type of facility is not crystal clear to the recruiter, it won’t be to the candidate either. Remember, recruiters are your brand’s ‘unofficial marketers’ – sell yourselves so that your recruiter can sell you!


Working with a recruiter


Follow-up – then follow-up again


Repeat after me: there is no such thing as too much communication! You are working with your recruiter to find a candidate that will be skilled and will be long lasting. A quality recruiter won’t just disappear after connecting you with a candidate and hopes that you won’t either, so stay in touch. The interviewing process for these hard-to-fill roles is usually a lengthy one. Everyone can probably agree that having to go through the process more than once would be very unfortunate.


“There is no such thing as too much communication.”


There is no shame in following up, asking questions and offering insight. It’s also wise to let the recruiter know how a new hire is fitting in. This knowledge can be applied to future sourcing efforts for your healthcare facility!


Don’t play hard to get – recruiters want to hear from you! Try not to leave too much dead time in between interviews either. Any adjustments you feel need to be made, no matter how minor, are taken into consideration to improve the candidate search.


At Radius Staffing Solutions, we are good at what we do. However, communicating with us on a regular basis only make us better – we haven’t added ‘mind-readers’ to our list of qualifications (at least not yet)!


Listen Actively


Our team takes pride in maintaining an open and honest relationship with each of our contacts. Sometimes it can be hard to let go of the reigns when it comes to your healthcare facility, but finding top talent is our realm of expertise – trust us! We want to hear about your insights and thoughts but keeping an active ear to what we have to say is beneficial to your success as well. We are simultaneously working with facilities and job seekers and have tons of useful intel to communicate during the hiring process.


For example: perhaps five interviewees all had similar comments or concerns about the lack of information or had similar questions about the facility that were unclear. We can then communicate this back to you, the hiring manager, to hopefully amend potential issues and make the interaction more effective in the future.


Listening is one thing, but being an active listener is another – hear what your recruiter is saying, internalize it, reply, and make the necessary changes.  


Working with a recruiter


Be Adaptable


Another important point to remember about the hiring process is that details may evolve from start to finish. This is a good thing, as it means you’re moving forward productively!


Your recruiter’s primary focus is to guarantee that you end up with the best team member possible. As such, a good recruiter will be honest about any necessary adjustments to reach your ultimate goal.


Sometimes, there may need to be changes to the recruiter/client contract in order to optimize service and keep all parties happy! Alternatively, it could be discovered that the ideal candidates’ salary expectations are higher than what’s being offered, or that the onboarding package needs to be tweaked based on their proximity to the role.


At the end of the day, it’s a candidate-driven market, and while it may be inconvenient, it’s not unusual for perceptions to evolve. Being adaptable to potential changes – and being vocal about how you feel about them – will make the process smoother and ensure a positive outcome.


Communication is an art, one that only gets better with practice. Feel free to reach out to us about working with Radius Staffing Solutions here.


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